Our team
Drive Safe Repair’s team combines decades of automotive expertise with dedication to customer satisfaction. Founder Michael Patterson brings thirty-five years of master technician experience and sets our standard for honest, quality service. Service Advisor Sandra Williams ensures clear communication and exceptional customer care. Lead Diagnostic Technician James Rodriguez specializes in complex computerized systems and electrical troubleshooting.
Meet Our Expert Team: Certified Technicians and Customer Service Professionals at Drive Safe Repair
Sandra Williams
Service Advisor & Customer Relations Manager
Sandra has been with Drive Safe Repair for nine years, serving as the primary liaison between customers and technicians. With her background in automotive service writing and exceptional communication skills, Sandra translates technical information into understandable explanations. She coordinates scheduling, provides estimates, and ensures every customer feels informed and valued throughout their service experience. Her attention to detail and genuine care for customer satisfaction make her invaluable to our team.
James Rodriguez
Lead Diagnostic Technician
James joined our team seven years ago, bringing expertise in computerized vehicle systems and electrical diagnostics. He holds ASE certifications in Engine Performance, Electrical Systems, and Heating/Air Conditioning. James specializes in troubleshooting complex problems that involve multiple systems, using advanced diagnostic equipment to identify issues other shops miss. His methodical approach and technical knowledge make him our go-to expert for challenging diagnostic cases that require precision and patience.
Ashley Mitchell
Certified Technician & Brake Specialist
Ashley completed her automotive technology degree five years ago and has been an essential team member for three years. She holds ASE certifications in Brakes, Suspension/Steering, and Manual Transmissions. Ashley’s attention to detail and commitment to proper procedures ensure every repair meets manufacturer specifications. She particularly enjoys working with customers who have questions about their vehicles, taking time to explain systems and maintenance needs. Her growing expertise and enthusiasm represent the future of Drive Safe Repair.